Privacy Policy
Last updated: February 15, 2026
Merdan Management LLC ("we," "us," or "our") respects your privacy. This policy describes what information we collect, how we use it, and how we protect it in connection with our property management and contractor coordination services, including our repair and maintenance ticket system and related SMS communications.
Information We Collect
We collect information that you or your property manager provide to us, including:
Contact information: Name, phone number, and email address.
Property/client information: For clients and properties we manage: address and related details.
Professional information: For contractors: trade(s), and information related to job assignments and offers.
Communications: Messages sent and received via SMS or other channels in connection with repair and maintenance tickets.
We collect this information when you are added to our system as a client or contractor, when you communicate with us by phone or text, and when you interact with our staff or systems in the course of managing properties and repair work.
How We Use Your Information
We use the information we collect to:
Manage repair and maintenance tickets and coordinate work between clients and contractors.
Send you SMS and other messages about job details, contractor assignments, accept/decline requests, status updates, and related transactional communications.
Communicate with you about offers, scheduling, and other matters related to your property or your work with us.
Operate, secure, and improve our internal systems and services.
Comply with applicable law and protect our rights.
We do not sell your personal information. We do not share your personal information with third parties for their marketing purposes. We may share information only as needed with service providers who assist us in operating our business (for example, messaging and communications infrastructure) under agreements that require them to protect your information and use it only for the purposes we specify.
SMS and Text Messaging
When you provide your phone number and consent to receive text messages from us, we may send you SMS messages about repair and maintenance tickets, job assignments, and related updates. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP. We will not use your phone number for marketing unrelated to your active tickets or our business relationship.
Data Retention and Security
We retain your information for as long as necessary to provide our services, manage our business relationship, and comply with legal and contractual obligations. We use reasonable measures to protect your information from unauthorized access, loss, or misuse.
Your Rights and Choices
You may contact us to request access to, correction of, or deletion of your personal information, or to ask questions about this policy. You may opt out of SMS by replying STOP to any message.
Changes to This Policy
We may update this privacy policy from time to time. The "Last updated" date at the top will be revised when we make material changes. We encourage you to review this page periodically.
Contact Us
For questions about this privacy policy or our data practices, contact:
This document details what data we collect, how it is used, and confirms that information will not be shared with third parties for marketing purposes.